Toolbox stuck on white screen

I have had Jetbrains Toolbox for a while now and I recently tried to update it to its latest version (clicking on Update to ver 1.4.something). The toolbox then showed the update progress bar and as it finished it relaunched itself and now it is stuck on white screen. I am on Lubuntu 17.10

Same issue after rebooting.

So I uninstalled it with

rm -R ~/.config/autostart/jetbrains-toolbox.desktop ~/.local/share/applications/jetbrains-toolbox.desktop ~/.local/share/JetBrains ~/.Toolbox

Then I downloaded 1.4.2 ver directly and launched the installer via ./jetbrains-toolbox

It once again loaded into a blank white screen

I noticed that the toolbox was not in the /opt/ directory anymore, so I found the following installer script on github: https://github.com/nagygergo/jetbrains-toolbox-install/blob/master/jetbrains-toolbox.sh 

I ran it, it expectedly downloaded ver 1.0.2, installed it to /opt/ and the toolbox launched properly however updating it via clicking again loaded into blank white screen. 

Could anyone assist me with this?

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Permanently deleted user

I am having the same issue. There is also an error message in the log file:

renderProcessTerminated  "1: AbnormalTerminationStatus" exit code:  "1"

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I'm having the same issue with Ubuntu 17.10 and Pop!_OS 17.10

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Permanently deleted user

Same issue here. Ubuntu 17.10, Toolbox 1.4.2492.

Strangely enough, launching toolbox using option -single-process makes everything great again.

cd ~/.local/share/JetBrains/Toolbox/bin

./jetbrains-toolbox -single-process

(Yes, there is only one dash in front of the 'option')

It does complain about Unknown command-line options, throws a couple of Qt warnings, but it works.

According to https://youtrack.jetbrains.com/issue/ALL-1962 ,this issue should be fixed in Toolbox 1.5.

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