Toolbox behind proxy

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Permanently deleted user
Created

Hi,

we use corporate proxy. The toolbox keeps asking me for proxy credentials even if I enter them correctly. It is not even possible to log into my account. Because of this the tool is not usable. Any idea what could fix this situation?

Thanks

Pavel

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Artem Rokhin
Created

Hello Pavel,

Sorry for the delay. Let's see what Toolbox logs say. Could you please provide full error message?

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Permanently deleted user
Created

Hi,

this is excerpt from the Toolbox log:

1.6.2914 10480 2018-01-02T08:26:11.502 INFO                       Signing in into JB Account via url "https://account.jetbrains.com/service-auth"
1.6.2914 10480 2018-01-02T08:26:11.535 INFO                       Configuring DownloadTimeout for "https://account.jetbrains.com/service-auth"  to  300000 ms
1.6.2914 10480 2018-01-02T08:26:11.548 INFO                       Started request QUrl("https://account.jetbrains.com/service-auth")
1.6.2914 10480 2018-01-02T08:26:11.626 DEBUG                      Reading proxy password from keychain
1.6.2914 10480 2018-01-02T08:26:14.643 DEBUG                      Proxy authentication required, but no credentials provided
1.6.2914 10480 2018-01-02T08:26:14.655 INFO                       DownloadAction::replyError: "Proxy requires authentication" from: QUrl("https://account.jetbrains.com/service-auth") error code: QNetworkReply::NetworkError(ProxyAuthenticationRequiredError)
1.6.2914 10480 2018-01-02T08:26:14.657 DEBUG                      Reading proxy password from keychain
1.6.2914 10480 2018-01-02T08:26:14.666 ERROR                      DownloadAction::replyReadyRead: Error:  Proxy requires authentication
1.6.2914 10480 2018-01-02T08:26:14.676 DEBUG                      Download Response: https://account.jetbrains.com/service-auth request headers: User-Agent: Toolbox/1.6.2914 (Windows 7 SP 1 (6.1); WinNT x86_64), Accept-Encoding: identity, Cache-Control: max-age=10800, must-revalidate, Content-Type: application/x-www-form-urlencoded, Content-Length: 65 , response:  (  )
1.6.2914 10480 2018-01-02T08:26:14.698 INFO                       replyFinished: QNetworkReply::deleteLater is called
1.6.2914 10480 2018-01-02T08:26:14.716 INFO                       Finished request QUrl("https://account.jetbrains.com/service-auth") size: 0
1.6.2914 10480 2018-01-02T08:26:14.731 ERROR                      Failed to log in JB Account: "Proxy requires authentication"

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Permanently deleted user
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Similar Problem.  

 

1.6.2914 3764 2018-01-05T20:21:24.582 DEBUG Do not handle app DEactivation since last app show window was recently (< 200ms)
1.6.2914 3764 2018-01-05T20:21:24.582 INFO Configuring DownloadTimeout for "http://toolbox-internal-feed.labs.intellij.net/feeds/v1/internal-feed.feed.xz.signed" to 300000 ms
1.6.2914 3764 2018-01-05T20:21:24.583 INFO Started request QUrl("http://toolbox-internal-feed.labs.intellij.net/feeds/v1/internal-feed.feed.xz.signed")
1.6.2914 3764 2018-01-05T20:21:24.623 DEBUG Reading proxy password from keychain
1.6.2914 3764 2018-01-05T20:21:26.289 DEBUG applicationStateChanged to Qt::ApplicationState(ApplicationActive)
1.6.2914 3764 2018-01-05T20:21:27.624 DEBUG Proxy authentication required, but no credentials provided
1.6.2914 3764 2018-01-05T20:21:27.624 INFO DownloadAction::replyError: "Proxy requires authentication" from: QUrl("http://toolbox-internal-feed.labs.intellij.net/feeds/v1/internal-feed.feed.xz.signed") error code: QNetworkReply::NetworkError(ProxyAuthenticationRequiredError)
1.6.2914 3764 2018-01-05T20:21:27.625 ERROR DownloadAction::replyReadyRead: Error: Proxy requires authentication
1.6.2914 3764 2018-01-05T20:21:27.625 DEBUG Download Response: http://toolbox-internal-feed.labs.intellij.net/feeds/v1/internal-feed.feed.xz.signed request headers: User-Agent: Toolbox/1.6.2914 (Windows 7 SP 1 (6.1); WinNT x86_64), Accept-Encoding: identity, Cache-Control: max-age=10800, must-revalidate , response: 407 ( Server: squid, Mime-Version: 1.0, Date: Fri, 05 Jan 2018 19:21:21 GMT, Content-Type: text/html, Content-Length: 2808, X-Squid-Error: ERR_CACHE_ACCESS_DENIED 0, Proxy-Authenticate: Basic realm="Proxy KIVBF", X-Cache: MISS from Proxy_KIVBF, X-Cache-Lookup: NONE from Proxy_KIVBF:3128, Via: 1.1 Proxy_KIVBF (squid), Connection: keep-alive )
1.6.2914 3764 2018-01-05T20:21:27.626 INFO replyFinished: QNetworkReply::deleteLater is called
1.6.2914 3764 2018-01-05T20:21:27.626 INFO Finished request QUrl("http://toolbox-internal-feed.labs.intellij.net/feeds/v1/internal-feed.feed.xz.signed") size: 2808
1.6.2914 3764 2018-01-05T20:21:27.626 WARN Unable to download feed from "http://toolbox-internal-feed.labs.intellij.net/feeds/v1/internal-feed.feed.xz.signed" "Proxy requires authentication"
1.6.2914 3764 2018-01-05T20:21:27.627 INFO No previously downloaded content for feed "http://toolbox-internal-feed.labs.intellij.net/feeds/v1/internal-feed.feed.xz.signed"
1.6.2914 3764 2018-01-05T20:21:27.629 INFO Configuring DownloadTimeout for "https://download.jetbrains.com/toolbox/feeds/v1/public-feed.feed.xz.signed" to 300000 ms
1.6.2914 3764 2018-01-05T20:21:27.630 INFO Started request QUrl("https://download.jetbrains.com/toolbox/feeds/v1/public-feed.feed.xz.signed")
1.6.2914 3764 2018-01-05T20:21:27.665 DEBUG Proxy authentication required, but no credentials provided
1.6.2914 3764 2018-01-05T20:21:27.666 INFO DownloadAction::replyError: "Proxy requires authentication" from: QUrl("https://download.jetbrains.com/toolbox/feeds/v1/public-feed.feed.xz.signed") error code: QNetworkReply::NetworkError(ProxyAuthenticationRequiredError)
1.6.2914 3764 2018-01-05T20:21:27.666 ERROR DownloadAction::replyReadyRead: Error: Proxy requires authentication
1.6.2914 3764 2018-01-05T20:21:27.667 DEBUG Download Response: https://download.jetbrains.com/toolbox/feeds/v1/public-feed.feed.xz.signed request headers: User-Agent: Toolbox/1.6.2914 (Windows 7 SP 1 (6.1); WinNT x86_64), Accept-Encoding: identity, Cache-Control: max-age=10800, must-revalidate , response: ( )
1.6.2914 3764 2018-01-05T20:21:27.667 INFO replyFinished: QNetworkReply::deleteLater is called
1.6.2914 3764 2018-01-05T20:21:27.668 INFO Finished request QUrl("https://download.jetbrains.com/toolbox/feeds/v1/public-feed.feed.xz.signed") size: 0
1.6.2914 3764 2018-01-05T20:21:27.668 WARN Unable to download feed from "https://download.jetbrains.com/toolbox/feeds/v1/public-feed.feed.xz.signed" "Proxy requires authentication"
1.6.2914 3764 2018-01-05T20:21:27.668 INFO No previously downloaded content for feed "https://download.jetbrains.com/toolbox/feeds/v1/public-feed.feed.xz.signed"
1.6.2914 3764 2018-01-05T20:21:27.669 WARN Feed update return en empty result, not updating current feed items
1.6.2914 3764 2018-01-05T20:21:27.669 DEBUG Started fetching applications feeds: local

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Artem Rokhin
Created

Let's keep further discussions here - https://youtrack.jetbrains.com/issue/ALL-2210

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