"Install" doesn't do anything
Hello,
The “install” button in the toolbox app doesn't do anything. I tried for several apps and the apps won't get installed.
Thank you very much in advance for any help.
Please sign in to leave a comment.
Hi, to better assist you, kindly turn on the Debug log level in Toolbox settings, reproduce the issue, and share the logs. See SUPPORT-A-3165 for instructions. You can upload the generated archive to our storage via uploads.jetbrains.com. Ensure to provide the upload ID.
Thanks in advance!
Hello,
Thank you for your quick reply.
You can find the logs with the upload id 2026_03_29_dTxt3GvjK4dBy1M8eKwxJ1.
Thank you very much in advance for any help.
This problem looks similar to the following report: https://youtrack.jetbrains.com/issue/TBX-16700
It seems like Toolbox tries to scan the /snap directory for existing tools, but your machine does not have this directory by default. This causes a silent error written in the log. I assume that could prevent the installation from working.
As a workaround, please try creating an empty /snap directory:
sudo mkdir /snap
After that, restart Toolbox and try installing the IDE again.
Please let me know if the workaround helps.
I had a `/snap` symlink but had removed snap so the symlink was broken. Deleting the `/snap` symlink fixed it for me