JetBrains Toolbox Blank Screen

Okay, I'm at my wit's end. All of sudden, JetBrains Toolbox decides to show a window with a transparent blank screen when I launch it.

Anyone know what the hell is going on? It was working perfectly fine just a few days ago.

Version: Toolbox 1.7.3593

OS: Fedora 29 Linux (Linux 4.15.4-300.vanilla.knurd.1.fc27.x86_64 #1 SMP Sat Feb 17 13:13:46 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux)

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30 comments

I'm experiencing the same thing on Fedora 28 (branched dev). There must be a package update in branched/rawhide causing this display issue. However, no other web rendering-based app is having this problem.

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I found a workaround.

ssh -X localhost .local/share/JetBrains/Toolbox/bin/jetbrains-toolbox
On Fedora, make sure you have the sshd daemon running.
 
sudo systemctl start sshd
 
 
 
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Temp workaround for Ubuntu and possibly other distros is to run without GPU acceleration 

LIBGL_ALWAYS_SOFTWARE=1 ./jetbrains-toolbox

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This seems to be a problem for Windows as well

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Nice to have confirmation. I thought I was going insane.

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Yeah, that does work.

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Probably because video acceleration is not used when launching app via `ssh -X`. We'll try to reproduce it and play around acceleration settings in Qt framework which is used in Toolbox App.

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Also reproduced in openSUSE Tumbleweed / KDE 5.43.0 / Plasma 5.12.3 / Qt 5.10.0

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After some additional package updates this issue appears to have resolved itself in my case.

I would note that I'd been having trouble getting the nvidia drivers to run but the system was using the nouveau drivers instead. It appears that something changed and the nvidia drivers are now loading properly.

However, I'd been running with nouveau in the past without any display issues as well.

I'm sure there's some sort of development bug that got resolved in my case with either the kernel or perhaps the graphics libraries.

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I'm no longer having this problem with the latest version, 1.8.3678. 

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Just chiming in that the latest version of the toolbox (1.8.3678)  does not show anything for me unless I use the "ssh -X ..." trick

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This happened to me too at least two times on Ubuntu 18.04 (and X11).

I think the common factor for both cases was that the Toolbox had been running while my laptop had powered off.

Using LIBGL_ALWAYS_SOFTWARE=1 didn't make any difference.

However, when I used killall on the still transparent app, the next start went fine. Using the close button on the ubuntu bar on the left had not caused similar effect.

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I have the same issue on Windows 10

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Same issue on Windows 10 as well, running latest version 1.15.5387

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I also have the same issue. Windows 10 pro 1809 build 17763.557

It throws the following error:

1.15.5387 10960 2019-06-24T16:50:54.010 INFO DownloadAction 202 DownloadAction::replyError: "Host toolbox-internal-feed.labs.intellij.net not found" from: QUrl("http://toolbox-internal-feed.labs.intellij.net/feeds/v1/internal-feed.feed.xz.signed") error code: QNetworkReply::NetworkError(HostNotFoundError)

 

I guess that someone pushed an internal URL to the public app and due to the error it keeps crashing and stays white.

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Same issue, white blank window, Windows 10, x64, v1903

cef.log: ERROR:main_delegate.cc(804)] Could not load cef_100_percent.pak

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Same here:

Windows 10 Enterprise / Version 1709 / OS Build 16299.1217

JetBrains ToolBox 1.15.5605


 

 

C:\Users\username\AppData\Local\JetBrains\Toolbox\logs\cef.log :

[0711/101159.630:ERROR:main_delegate.cc(855)] Could not load cef_100_percent.pak
[0711/101159.630:ERROR:main_delegate.cc(864)] Could not load cef_200_percent.pak
[0711/101159.665:WARNING:gpu_process_host.cc(1205)] The GPU process has crashed 1 time(s)
[0711/101159.674:WARNING:gpu_process_host.cc(1205)] The GPU process has crashed 2 time(s)
[0711/101159.682:WARNING:gpu_process_host.cc(1205)] The GPU process has crashed 3 time(s)
[0711/101159.690:WARNING:gpu_process_host.cc(1205)] The GPU process has crashed 4 time(s)
[0711/101159.698:WARNING:gpu_process_host.cc(1205)] The GPU process has crashed 5 time(s)
[0711/101159.705:WARNING:gpu_process_host.cc(1205)] The GPU process has crashed 6 time(s)
[0711/101159.705:ERROR:browser_gpu_channel_host_factory.cc(139)] Failed to launch GPU process.
[0711/101159.879:ERROR:browser_gpu_channel_host_factory.cc(139)] Failed to launch GPU process.

C:\Users\username\AppData\Local\JetBrains\Toolbox\logs\log.txt : https://defuse.ca/b/yh2m9rG7

P.S. Please allow upload here of .txt files, not only images.

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We are sincerely sorry for the inconvenience. The issue should be fixed in Toolbox App 1.15 (build 1.15.5605). @Piotr Banasiak could you please attach Toolbox App logs from 'C:\Users\<user_name>\AppData\Local\JetBrains\Toolbox\logs' if the problem still occurs to the issue?

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@Anna Filippova done, posted this on youtrack issue ticket

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I had the same issue:

Toolbox running on Ubuntu 19.04., forwarding over ssh -X to Ubuntu 18.04.4 LTS.

All the suggestions above did not work for me, but the following workaround did it:

  1. Open file manager using xdg-open
  2. Navigate to the location of the toolbox (for me it was /home/USER/programs/)
  3. Start the toolbox by clicking it

The toolbox will crash after some time but if you are fast enough, you can start the program you wish to.

 

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I have the same issue: Toolbox App version 1.21.9712 on Windows 10 versione 21H1 (build 19043.1288).

I install the Toolbox app-. The icon appears in the system tray.

I click on the icon and an empty window appears. After some time the window disappears and the icon as well.

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Windows 10, latest Toolbox version (also the previous version, before I upgraded) displays a black window:

Seems to be only a problem with the display: I can still click inside the black area to open recent projects, but it's a matter of luck which one I get.

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On a new Macbook pro w/ M1 Max. Maybe not Arm app yet?

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I get the exact same blank screen on my Macbook pro w/ M1 Max.  Downloaded the Silicon version.

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Sounds like from reading this thread this issue has been around for years and it is fixed then broken, then fixed, then broken, etc... Though it only recently came up in my case where I get a blank black screen only after I first power up my laptop. I can get around it by killing the Toolbox App in Task Manager and then click on the app to start it up again. When I clicked on the hex bolt icon in the upper-right and clicked on "Check for updates" there were no recent updates to be found after it finished but I could not exit out of the little pop-up menu and it kept checking for updates so that is another bug. I got around it by also killing the app in task manager and starting it back up again. Below are my specs.

Toolbox 1.22.10740

Windows specifications:
Edition: Windows 10 Pro
Version: 20H2
OS build: 19042.1288

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Toolbox 1.22.10740

Windows 10 Pro 21H1 19043.1288

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I am having the same issue, just a black screen, running Windows 11 Dev. It was working fine, then just broke.

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I'm resolved on macOS M1 Max laptop with the Monterey 12.0.1 update from today.

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