Cannot install WebStorm from Toolbox



My system is Windows 10 build 1809, 64 bit. My JetBrains Toolbox version is 1.12.4481. I have a full subscription.

After I clicked on the "Install" button on the WebStorm item, the package started to download. But when it reaches 100%, it says download failed and stuck there for a while, then eventually fail.

I have tried multiple times in the past two days.




1 comment

Hi! Could you please send Toolbox logs (сlick the metal nut icon on the right-hand side of the Toolbox) to toolbox-support at after the problem occurs again? If it's not possible to open the logs via UI, you can find it manually, logs should be here - C:\Users<user_name>\AppData\Local\JetBrains\Toolbox\logs.



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