Jetbrains Toolbox wants to update - but it is latest. Every update fails

I was having problems where the toolbox would constantly try to self-update, fail, and then try again. Over and over.

Did some searching and found that there was an update that would need to be installed manually.

So I uninstalled toolbox. and reinstalled it. Receiving the latest 4733.

```

$ brew cask uninstall jetbrains-toolbox

$ brew cask reinstall jetbrains-toolbox --force --no-quarantine

```

Now, the toolbox shows latest version - AND it wants me to update. And that update always fails.

12 comments
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Sorry for the inconvenience. Could you please attach the logs (сlick the metal nut icon on the right-hand side of the Toolbox) here: https://youtrack.jetbrains.com/issue/ALL-3260?

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I'm having this problem with Jetbrains Toolbox 1.13.4733 as well.

I can't get the logs because the update loop kills toolbox before I can get to them.

It's basically attempting to download, install, and restart over and over again. I closed the process.

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Same thing is happening to me. I am on Windows 10. I was finally able to turn off the auto-update option to get the loop to stop.

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Same on macOS Mojave. Infinite download / install / restart loop.

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Same here.  I have the logs if someone at jetbrains needs them.

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Same for me on macOS Mojave. Constantly reinstalling and making my system very sluggish.

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We are sincerely sorry for the inconvenience. Just fixed on the server side.

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Same for me (macOS Mojave, Toolbox 1.14).

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I am also experiencing the same problem on OSX 10.14.3 with the Toolbox 1.14.5037 update. Is stuck in a continuous update loop. Any ideas on how to fix this?

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The problem is back with 1.15.

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Maybe the problem comes back again with version 1.16.6207 ?

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Also having this problem on macOS Big Sur. 

 

Is there a suggested workaround? Sadly this renders the toolbox unusable.

 

 Toolbox App 1.18.7609, macOS 10.16

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