Toolbox disappears on Oracle Linux 8 (GNOME)

Hello, I have Oracle Linux 8 with GNOME as desktop environment. I downloaded the toolbox and untar'ed it. When I executed it, the UI showed up a little as a blank white window and it disappeared. I searched the web for a solution but I haven't found one. 

I wonder if anyone can help me out.

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Hi,

Could you please try the solution from https://youtrack.jetbrains.com/issue/TBX-6799#focus=Comments-27-5237405.0-0? Does it help?

(Note that comma in `json` should not be added)

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Hello, Ekateria. Thank you for your suggestion.

I just tried adding the block of JSON data and start Toolbox but the result is the same.

When I peek the .settings.json file after starting Toolbox, it wipes out the data and the file goes back to {}. I wonder if there is a way to enable a log for Toolbox app.

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Please check that json is still valid after adding these rows. (the empty file pointed that something went wrong)

If you will try to add a block at the end of .settings.json, should look like on the screenshot.

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Hello, Ekaterina.

When open .settings.json file, all I see is...

{}

I assume that's the root node of the JSON data. So I added the "internal" node within the root node. So here is what I put in the .settings.json file.

{
    "internal": {
        "graphics_api": "Software"
    }
}

The result is the same. A white blank window shows up briefly and it disappears. This time, it did not wipe out the .settings.json file however. I am wondering if I am still missing more data in the JSON file.

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Hi Hayato,

I've created an issue on our tracker: https://youtrack.jetbrains.com/issue/TBX-6926.

Could you please attach Toolbox App log there? Here is an instruction on how to find it.

Please keep in mind that the log might contain sensitive information (e.g local paths). You can select relevant visibility.

 

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Thank you Ekaterina. I will work on it when I get some time this weekend. I am curious to see what's preventing it from working...

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