Toolbox doesn't open on Windows 10 - "jetbrains-toolbox-cef.exe" not found

Seems not OpenGL related. Log snippet reads:

 

1.11.4231 13168 2018-08-29T08:09:29.436 DEBUG TrayIcon 87 Icon activated. Reason: "Trigger"
1.11.4231 13168 2018-08-29T08:09:29.436 DEBUG TrayIcon 106 Window is shown; hiding it
1.11.4231 13168 2018-08-29T08:09:29.436 INFO CEFMainWindowImpl 22 Hide window signal
1.11.4231 13168 2018-08-29T08:09:30.791 INFO CEFProcess 103 Running CEF process from "C:/Users/***/AppData/Local/JetBrains/Toolbox/apps/Toolbox/self/1.11.4231.remove-1535522088707/cef/jetbrains-toolbox-cef.exe" workdir= "C:/Users/***/AppData/Local/JetBrains/Toolbox/apps/Toolbox/self/1.11.4231.remove-1535522088707"
1.11.4231 13168 2018-08-29T08:09:30.798 INFO CEFResources 33 Resources size: "787035"
1.11.4231 13168 2018-08-29T08:09:30.802 INFO Processes 54 Executing "C:/Users/***/AppData/Local/JetBrains/Toolbox/apps/Toolbox/self/1.11.4231.remove-1535522088707/cef/jetbrains-toolbox-cef.exe" args "--toolbox-server-ws=ws://127.0.0.1:50539|--toolbox-server-token=da9d0a129e7441e4900771909ac76403|--toolbox-data=C:\\Users\\Sor\\AppData\\Local\\JetBrains\\Toolbox\\cef-data|--toolbox-cache=C:\\Users\\Sor\\AppData\\Local\\JetBrains\\Toolbox\\cef-cache|--toolbox-log=C:\\Users\\Sor\\AppData\\Local\\JetBrains\\Toolbox\\logs|--toolbox-server-pid=13168|--minimize"
1.11.4231 13168 2018-08-29T08:09:30.806 INFO CEFProcess 106 CEF process completed!
1.11.4231 13168 2018-08-29T08:09:30.814 INFO CEFProcess 108 CEF process failed: "File is not found: C:/Users/***/AppData/Local/JetBrains/Toolbox/apps/Toolbox/self/1.11.4231.remove-1535522088707/cef/jetbrains-toolbox-cef.exe"
1.11.4231 13168 2018-08-29T08:09:30.818 INFO CEFProcess 103 Running CEF process from "C:/Users/***/AppData/Local/JetBrains/Toolbox/apps/Toolbox/self/1.11.4231.remove-1535522088707/cef/jetbrains-toolbox-cef.exe" workdir= "C:/Users/***/AppData/Local/JetBrains/Toolbox/apps/Toolbox/self/1.11.4231.remove-1535522088707"
1.11.4231 13168 2018-08-29T08:09:30.825 INFO CEFResources 33 Resources size: "787035"
1.11.4231 13168 2018-08-29T08:09:30.828 INFO Processes 54 Executing "C:/Users/***/AppData/Local/JetBrains/Toolbox/apps/Toolbox/self/1.11.4231.remove-1535522088707/cef/jetbrains-toolbox-cef.exe" args "--toolbox-server-ws=ws://127.0.0.1:50539|--toolbox-server-token=da9d0a129e7441e4900771909ac76403|--toolbox-data=C:\\Users\\Sor\\AppData\\Local\\JetBrains\\Toolbox\\cef-data|--toolbox-cache=C:\\Users\\Sor\\AppData\\Local\\JetBrains\\Toolbox\\cef-cache|--toolbox-log=C:\\Users\\Sor\\AppData\\Local\\JetBrains\\Toolbox\\logs|--toolbox-server-pid=13168|--minimize"
1.11.4231 13168 2018-08-29T08:09:30.832 INFO CEFProcess 106 CEF process completed!
1.11.4231 13168 2018-08-29T08:09:30.835 INFO CEFProcess 108 CEF process failed: "File is not found: C:/Users/***/AppData/Local/JetBrains/Toolbox/apps/Toolbox/self/1.11.4231.remove-1535522088707/cef/jetbrains-toolbox-cef.exe"
1.11.4231 13168 2018-08-29T08:09:30.838 WARN CEFProcess 92 CEF Process last started 20 msecs ago. Waiting 4980 msecs for the restart attempt # 2

 

The root `C:/Users/****/AppData/Local/JetBrains/Toolbox/apps/Toolbox/self/1.11.4231.remove-1535522088707` folder exists. It contains:

- 2 folders: platforms and styles

- 1 executable: jetbrains-toolbox.exe

- 14 dll files

 

There is no "cef" folder in here -- and no, I didn't delete it.

8
4 comments
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Permanently deleted user

I have the same issue here on Windows 10. Yesterday Toolbox was still working, but today I only get the toolbox icon into the tray and clicking it won't work. In the logs I have the same error about file not found jetbrains-toolbox-cef.exe.

I have Toolbox version 1.11.4231

2
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Permanently deleted user

 I have the exact same issue, same Toolbox version, using Windows 7.

0
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Permanently deleted user

Same issue, same Toolbox version, same files in the same folder, with Windows 10 Pro.

0
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Permanently deleted user

This is already reported to the issue tracker: https://youtrack.jetbrains.com/issue/ALL-2971 so go and vote for it there.

1

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