The ToolBox on Mac cannot launch (install by dmg) [log attached]
The ToolBox on Mac cannot launch (install by dmg) [log attached]
Monitor the process by Mac Monitor, found the app is terminated automatically.
log.txt under the Library:
1.15.5796 3598 2019-08-17T08:32:48.146 INFO main 652 =============================================
1.15.5796 3598 2019-08-17T08:32:48.147 INFO main 653 Starting application. Version "1.15.5796" built on "Aug 8 2019"
1.15.5796 3598 2019-08-17T08:32:48.147 INFO main 654 OS kernel "darwin" "18.7.0" on "x86_64"
1.15.5796 3598 2019-08-17T08:32:48.148 INFO main 660 Qt Framework version 5.10.1
1.15.5796 3598 2019-08-17T08:32:48.149 INFO main 661 Process environment variables:
1.15.5796 3598 2019-08-17T08:32:48.151 INFO main 665 "Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.8xKC9NXrc3/Render"
1.15.5796 3598 2019-08-17T08:32:48.152 INFO main 665 "COMMAND_MODE=unix2003"
1.15.5796 3598 2019-08-17T08:32:48.153 INFO main 665 "HOME=/Users/mengxin"
1.15.5796 3598 2019-08-17T08:32:48.154 INFO main 665 "LOGNAME=mengxin"
1.15.5796 3598 2019-08-17T08:32:48.155 INFO main 665 "PATH=/usr/bin:/bin:/usr/sbin:/sbin"
1.15.5796 3598 2019-08-17T08:32:48.156 INFO main 665 "SHELL=/bin/bash"
1.15.5796 3598 2019-08-17T08:32:48.157 INFO main 665 "SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.Pp8xSHmpGZ/Listeners"
1.15.5796 3598 2019-08-17T08:32:48.159 INFO main 665 "TMPDIR=/var/folders/hq/25jyz8l147zfjbyp04_gq3f40000gn/T/"
1.15.5796 3598 2019-08-17T08:32:48.160 INFO main 665 "USER=mengxin"
1.15.5796 3598 2019-08-17T08:32:48.161 INFO main 665 "XPC_FLAGS=0x0"
1.15.5796 3598 2019-08-17T08:32:48.162 INFO main 665 "XPC_SERVICE_NAME=com.apple.xpc.launchd.oneshot.0x10000010.jetbrains-toolbox"
1.15.5796 3598 2019-08-17T08:32:48.163 INFO main 665 "__CF_USER_TEXT_ENCODING=0x1F5:0x0:0x2"
1.15.5796 3598 2019-08-17T08:32:48.164 INFO main 667 commandline: ("/Applications/JetBrains Toolbox.app/Contents/MacOS/jetbrains-toolbox")
1.15.5796 3598 2019-08-17T08:32:48.166 INFO Capabilities 20 cpu_arch = x64
1.15.5796 3598 2019-08-17T08:32:48.167 INFO Capabilities 20 glibc =
1.15.5796 3598 2019-08-17T08:32:48.168 INFO Capabilities 20 os = macOS
1.15.5796 3598 2019-08-17T08:32:48.169 INFO Capabilities 20 os_kernel = Darwin
1.15.5796 3598 2019-08-17T08:32:48.170 INFO Capabilities 20 os_version_major = 10
1.15.5796 3598 2019-08-17T08:32:48.172 INFO Capabilities 20 os_version_micro = 6
1.15.5796 3598 2019-08-17T08:32:48.173 INFO Capabilities 20 os_version_minor = 14
1.15.5796 3598 2019-08-17T08:32:48.174 INFO main 670 User-Agent: "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Toolbox/1.15.5796 Safari/537.36"
1.15.5796 3598 2019-08-17T08:32:48.175 INFO main 671 Support SSL: true
1.15.5796 3598 2019-08-17T08:32:48.176 INFO main 672 SSL Version Number: 0
1.15.5796 3598 2019-08-17T08:32:48.177 INFO main 673 SSL Version String: "Secure Transport, macOS 10.14"
1.15.5796 3598 2019-08-17T08:32:48.178 INFO main 674 SSL Build Version Number: 0
1.15.5796 3598 2019-08-17T08:32:48.180 INFO main 675 SSL Build Version String: "Secure Transport, macOS 10.14"
1.15.5796 3598 2019-08-17T08:32:48.181 INFO main 563 uniqueApplicationKey = "d7f04fa87467b0caf45d7b84c1015e02"
1.15.5796 3598 2019-08-17T08:32:48.184 INFO main 687 Using 'Secure Transport' for SSL sockets, do not set minimal protocol version (seems to be broken in Qt/Secure Transport)
1.15.5796 3598 2019-08-17T08:32:48.185 INFO main 524 Bundled OpenSSL version OpenSSL 1.0.2r 26 Feb 2019
1.15.5796 3598 2019-08-17T08:32:48.186 INFO main 527 Bundled OpenSSL default config location /usr/local/ssl/openssl.cnf exists? false
1.15.5796 3598 2019-08-17T08:32:48.186 INFO main 534 Bundled OpenSSL ca file environment variable SSL_CERT_FILE value <not_present>
1.15.5796 3598 2019-08-17T08:32:48.187 INFO main 537 Bundled OpenSSL default ca file /usr/local/ssl/cert.pem exists? false
1.15.5796 3598 2019-08-17T08:32:48.188 INFO main 541 Bundled OpenSSL ca dir environment variable SSL_CERT_DIR value <not_present>
1.15.5796 3598 2019-08-17T08:32:48.189 INFO main 544 Bundled OpenSSL default ca dir /usr/local/ssl/certs exists? false
1.15.5796 3598 2019-08-17T08:32:48.191 INFO main 700 Application Dir "/Applications/JetBrains Toolbox.app"
1.15.5796 3598 2019-08-17T08:32:48.192 INFO OSShellLaunchersPath 56 [OSShellLinksPaths] Using /usr/local/bin to generate application scripts
1.15.5796 3598 2019-08-17T08:32:48.193 INFO OSShellLaunchersPath 79 [OSShellLinksPaths] Cannot select generate applications sctipt path. Giving up
1.15.5796 3598 2019-08-17T08:32:48.195 INFO OSIntegrationManager 100 Removing autorun via QFileInfo(/Users/mengxin/Library/LaunchAgents/com.jetbrains.toolbox.plist)
1.15.5796 3598 2019-08-17T08:32:48.195 INFO main 731 Library load paths: ("/Applications/JetBrains Toolbox.app/Contents/PlugIns", "/Applications/JetBrains Toolbox.app/Contents/MacOS")
1.15.5796 3598 2019-08-17T08:32:48.228 INFO KeychainAccess 53 Failed to read "JetBrains Account OAuth" from keychain "Password not found"
1.15.5796 3598 2019-08-17T08:32:48.229 INFO KeychainAccess 53 Failed to read "system-proxy" from keychain "Password not found"
1.15.5796 3598 2019-08-17T08:32:48.300 INFO main 154 Available system fonts: ".Al Bayan PUA, .Al Nile PUA, .Al Tarikh PUA, .Apple Color Emoji UI, .Apple SD Gothic NeoI, .Aqua Kana, .Arabic UI Display, .Arabic UI Text, .Arial Hebrew Desk Interface, .Baghdad PUA, .Beirut PUA, .Damascus PUA, .DecoType Naskh PUA, .Diwan Kufi PUA, .Farah PUA, .Geeza Pro Interface, .Geeza Pro PUA, .Helvetica Neue DeskInterface, .Hiragino Kaku Gothic Interface, .Hiragino Sans GB Interface, .Keyboard, .KufiStandardGK PUA, .LastResort, .Lucida Grande UI, .Muna PUA, .Nadeem PUA, .Noto Nastaliq Urdu UI, .PingFang HK, .PingFang SC, .PingFang TC, .Sana PUA, .Savoye LET CC., .SF Compact Display, .SF Compact Rounded, .SF Compact Text, .SF NS Display, .SF NS Display Condensed, .SF NS Rounded, .SF NS Symbols, .SF NS Text, .SF NS Text Condensed, Al Bayan, Al Nile, Al Tarikh, American Typewriter, Andale Mono, Apple Braille, Apple Chancery, Apple Color Emoji, Apple SD Gothic Neo, Apple Symbols, AppleGothic, AppleMyungjo, Arial, Arial Black, Arial Hebrew, Arial Hebrew Scholar, Arial Narrow, Arial Rounded MT Bold, Arial Unicode MS, Athelas, Avenir, Avenir Next, Avenir Next Condensed, Ayuthaya, Baghdad, Bangla MN, Bangla Sangam MN, Baskerville, Beirut, Big Caslon, Bodoni 72, Bodoni 72 Oldstyle, Bodoni 72 Smallcaps, Bodoni Ornaments, Bradley Hand, Brush Script MT, Chalkboard, Chalkboard SE, Chalkduster, Charter, Cochin, Comic Sans MS, Copperplate, Corsiva Hebrew, Courier, Courier New, Damascus, DecoType Naskh, Devanagari MT, Devanagari Sangam MN, Didot, DIN Alternate, DIN Condensed, Diwan Kufi, Diwan Thuluth, Euphemia UCAS, Farah, Farisi, Futura, FZLanTingSongS-GB, FZShuSong-Z01S, FZYingXueS-R-GB, GB18030 Bitmap, Geeza Pro, Geneva, Georgia, Gill Sans, Gujarati MT, Gujarati Sangam MN, Gurmukhi MN, Gurmukhi MT, Gurmukhi Sangam MN, Heiti SC, Heiti TC, Helvetica, Helvetica Neue, Herculanum, Hiragino Kaku Gothic Pro, Hiragino Kaku Gothic ProN, Hiragino Kaku Gothic Std, Hiragino Kaku Gothic StdN, Hiragino Maru Gothic Pro, Hiragino Maru Gothic ProN, Hiragino Mincho Pro, Hiragino Mincho ProN, Hiragino Sans, Hiragino Sans GB, Hoefler Text, HYQuanTangShiJ, Impact, InaiMathi, Iowan Old Style, ITF Devanagari, ITF Devanagari Marathi, Kailasa, Kannada MN, Kannada Sangam MN, Kefa, Khmer MN, Khmer Sangam MN, Kohinoor Bangla, Kohinoor Devanagari, Kohinoor Telugu, Kokonor, Krungthep, KufiStandardGK, Lao MN, Lao Sangam MN, Lucida Grande, Luminari, Malayalam MN, Malayalam Sangam MN, Marion, Marker Felt, Menlo, Microsoft Sans Serif, Mishafi, Mishafi Gold, Monaco, Mshtakan, Muna, Myanmar MN, Myanmar Sangam MN, Nadeem, New Peninim MT, Noteworthy, Noto Nastaliq Urdu, Optima, Oriya MN, Oriya Sangam MN, Osaka, Palatino, Papyrus, Phosphate, PingFang HK, PingFang SC, PingFang TC, Plantagenet Cherokee, PT Mono, PT Sans, PT Sans Caption, PT Sans Narrow, PT Serif, PT Serif Caption, Raanana, Rockwell, Sana, Sathu, Savoye LET, Seravek, Shree Devanagari 714, SignPainter, Silom, Sinhala MN, Sinhala Sangam MN, Skia, Snell Roundhand, Songti SC, Songti TC, STHeiti, STIXGeneral, STIXIntegralsD, STIXIntegralsSm, STIXIntegralsUp, STIXIntegralsUpD, STIXIntegralsUpSm, STIXNonUnicode, STIXSizeFiveSym, STIXSizeFourSym, STIXSizeOneSym, STIXSizeThreeSym, STIXSizeTwoSym, STIXVariants, STSong, Sukhumvit Set, Superclarendon, Symbol, Tahoma, Tamil MN, Tamil Sangam MN, Telugu MN, Telugu Sangam MN, Thonburi, Times, Times New Roman, Trattatello, Trebuchet MS, Verdana, Waseem, Webdings, Wingdings, Wingdings 2, Wingdings 3, Zapf Dingbats, Zapfino"
1.15.5796 3598 2019-08-17T08:32:48.327 INFO main 166 No proxy set
1.15.5796 3598 2019-08-17T08:32:48.328 INFO LocalApplicationsFee 19 Using "/Users/mengxin/Library/Application Support/JetBrains/Toolbox" as applications install directory
1.15.5796 3598 2019-08-17T08:32:48.333 DEBUG OSLinksMacApp 28 MacOS applications link dir "/Users/mengxin/Applications/JetBrains Toolbox"
1.15.5796 3598 2019-08-17T08:32:48.334 INFO DPI 14 ====================
1.15.5796 3598 2019-08-17T08:32:48.334 INFO Downloader 16 Download timeout is set to 300000 ms
1.15.5796 3598 2019-08-17T08:32:48.335 INFO DPI 19 onStart: Screen devicePixelRatio: 1
1.15.5796 3598 2019-08-17T08:32:48.336 INFO DPI 29 onStart: Screen 1: physical size QSizeF(474.133, 296.333)
1.15.5796 3598 2019-08-17T08:32:48.337 INFO DPI 30 onStart: Screen 1: logical size QSize(1680, 1050)
1.15.5796 3598 2019-08-17T08:32:48.338 INFO DPI 31 onStart: Screen 1: available geometry QRect(0,23 1680x1027)
1.15.5796 3598 2019-08-17T08:32:48.339 INFO DPI 32 onStart: Screen 1: geometry QRect(0,0 1680x1050)
1.15.5796 3598 2019-08-17T08:32:48.341 INFO DPI 33 onStart: Screen 1: size QSize(1680, 1027)
1.15.5796 3598 2019-08-17T08:32:48.342 INFO DPI 34 onStart: Screen 1: devicePixelRatio 1
1.15.5796 3598 2019-08-17T08:32:48.343 INFO DPI 35 onStart: Screen 1: logicalDotsPerInch 72 72 72
1.15.5796 3598 2019-08-17T08:32:48.344 INFO DPI 36 onStart: Screen 1: physicalDotsPerInch 90 90 90
1.15.5796 3598 2019-08-17T08:32:48.345 INFO DPI 37 onStart: Screen 1: depth 24
1.15.5796 3598 2019-08-17T08:32:48.347 INFO DPI 38 onStart: Screen 1: primaryOrientation Qt::ScreenOrientation(LandscapeOrientation)
1.15.5796 3598 2019-08-17T08:32:48.348 INFO DPI 39 onStart: Screen 1: orientation Qt::ScreenOrientation(LandscapeOrientation)
1.15.5796 3598 2019-08-17T08:32:48.349 INFO DPI 40 onStart: Screen 1: nativeOrientation Qt::ScreenOrientation(PrimaryOrientation)
1.15.5796 3598 2019-08-17T08:32:48.350 INFO DPI 29 onStart: Screen 2: physical size QSizeF(474.133, 296.333)
1.15.5796 3598 2019-08-17T08:32:48.351 INFO DPI 30 onStart: Screen 2: logical size QSize(1680, 1050)
1.15.5796 3598 2019-08-17T08:32:48.352 INFO DPI 31 onStart: Screen 2: available geometry QRect(-1680,23 1680x1027)
1.15.5796 3598 2019-08-17T08:32:48.353 INFO DPI 32 onStart: Screen 2: geometry QRect(-1680,0 1680x1050)
1.15.5796 3598 2019-08-17T08:32:48.355 INFO DPI 33 onStart: Screen 2: size QSize(1680, 1027)
1.15.5796 3598 2019-08-17T08:32:48.356 INFO DPI 34 onStart: Screen 2: devicePixelRatio 1
1.15.5796 3598 2019-08-17T08:32:48.357 INFO DPI 35 onStart: Screen 2: logicalDotsPerInch 72 72 72
1.15.5796 3598 2019-08-17T08:32:48.358 INFO DPI 36 onStart: Screen 2: physicalDotsPerInch 90 90 90
1.15.5796 3598 2019-08-17T08:32:48.359 INFO DPI 37 onStart: Screen 2: depth 24
1.15.5796 3598 2019-08-17T08:32:48.360 INFO DPI 38 onStart: Screen 2: primaryOrientation Qt::ScreenOrientation(LandscapeOrientation)
1.15.5796 3598 2019-08-17T08:32:48.362 INFO DPI 39 onStart: Screen 2: orientation Qt::ScreenOrientation(LandscapeOrientation)
1.15.5796 3598 2019-08-17T08:32:48.363 INFO DPI 40 onStart: Screen 2: nativeOrientation Qt::ScreenOrientation(PrimaryOrientation)
1.15.5796 3598 2019-08-17T08:32:48.364 INFO DPI 43 ====================
1.15.5796 3598 2019-08-17T08:32:48.477 INFO AppBrowser 24 CEF initSettings call
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There is no error log generate, only has INFO for
1.15.5796 3598 2019-08-17T08:32:48.228 INFO KeychainAccess 53 Failed to read "JetBrains Account OAuth" from keychain "Password not found"
1.15.5796 3598 2019-08-17T08:32:48.229 INFO KeychainAccess 53 Failed to read "system-proxy" from keychain "Password not found"
Got the same issue.
Same here. I've been using the toolbox for a while, so much so that I had forgotten how to manually install the tools.
Sorry for the inconvenience. Could you please create a ticket in our issue tracker at https://youtrack.jetbrains.com/issues/TBX and attach your logs (~/Library/Logs/JetBrains/Toolbox). The team will investigate an issue asap. Thanks!