Unable to login

I have the same issue, tools are also not updating

I cannot login and getting this error: keychain JetBrains Account OAuth is empty, any news??

Same problem for me; i'm on debian buster 64bit

With a fresh install of toolbox 1.17.7139 (linux), I click on the hexagon in the top right, then "Log in...", switch to firefox for the oauth2 consent page, click on "Approve", the approve button goes grey but toolbox doesn't take the credentials

Same problem for me on WIndows 10

Sorry for the inconvenience. The bug was fixed in 1.17.6864.

Let us know if you still experience the same problem by creating an issue in our issue tracker at https://youtrack.jetbrains.com/issues/TBX. 

Thank you so much Marina, I confirm that now is all ok.

Regards

I have this problem in 1.18.7609 on Windows 10. I tried it with Chrome, Firefox and Edge.

==========================================
Logger initialized
1.18.7609 23620 Main 2020-12-09T08:29:30.2570 ensureSingleInstance This is not master instance. Sending messages and exit
1.18.7609 11504 Main 2020-12-09T08:29:30.2570 checkForMessage -1
"C:\Users\MattiasÖrtenblad\AppData\Local\JetBrains\Toolbox\bin\jetbrains-toolbox.exe" jetbrains://toolbox/jba/auth?code=P7I4KyXuTiD64PpRd2lx-faLGSc9ylR_ybyBYjwCxto.YRW3VpEPkpIhnGHuRHwmyW6pGnnCUc5IHp5WT2w5dsA&scope=offline_access%20openid%20r_assets%20r_ide_auth&state=d6c1320a-e891-4ccf-b906-f744ca0ee5b6
1.18.7609 11504 2020-12-09 09:29:30.273 ERROR DefaultDispatcher-worker-1 ur Failed to process call from native: java.lang.IllegalArgumentException: Invalid UTF-8: Illegal trailing byte in 2 bytes utf
at com.b.a.mp.a(mp.java:117)
at com.b.a.mo.a(mo.java:170)
at com.b.a.mo.a(mo.java:290)
at com.b.a.mj.a(mj.java:113)
at com.b.a.mj.b(mj.java:94)
at a.mm.a(mm.java:21)
at com.jetbrains.toolbox.interop.a.rc.a(rc.java:89)
at com.jetbrains.toolbox.interop.a.ur.b(ur.java:26)
at kotlin.e.b.a.t_.a(t_.java:33)
at b.a.FY.run(FY.java:56)
at b.a.e.FT.b(FT.java:571)
at b.a.e.Y1.a(Y1.java:738)
at b.a.e.Y1.d(Y1.java:678)
at b.a.e.Y1.run(Y1.java:665)
1.18.7609 11504 Main 2020-12-09T08:29:40.2580 _tray_wnd_proc tray icon Callback down
1.18.7609 11504 2020-12-09 09:29:40.102 INFO DefaultDispatcher-worker-1 zb Refreshing feed on window open
1.18.7609 11504 Main 2020-12-09T08:29:40.2580 onShowWindow Monitor work rect: ( 0 , 0 ) x ( 1920 , 1050 )
1.18.7609 11504 Main 2020-12-09T08:29:40.2580 onShowWindow Moved window to work area: ( 1414 , 363 ) -> ( 1414 , 350 )
1.18.7609 11504 Main 2020-12-09T08:29:41.2581 SubclassedWndProc WM_ACTIVATE: deactivated
1.18.7609 11504 Main 2020-12-09T08:29:41.2581 onHideWindow onHideWindow
1.18.7609 11504 2020-12-09 09:29:41.273 INFO DefaultDispatcher-worker-6 zc Window hidden

java.lang.IllegalArgumentException: Invalid UTF-8: Illegal trailing byte in 2 bytes utf

Could my username cause this? The 'Ö' looks crazy in the path: Ö

C:\Users\MattiasÖrtenblad\AppData\Local\JetBrains\Toolbox\bin\jetbrains-toolbox.exe

Same Here. Unable to login

Toolbox App 1.18.7609, Windows 10.0

JetBrains Account OAuth token for xxxxxxxxxxxxxxxx is not found: com.jetbrains.toolbox.bU: JetBrains Account OAuth token for xxxxxxxxxxxxxxxxxxxx is not found

Same problem for me - just bought RubyMine license to stop restarting after 30 minutes and I can't login to jetbrains toolbox in Ubuntu (via vm player). In windows 10 everything works. Version is 1.18.7609. I hope something could be done with it.

@..., hi! Could you please file an issue at https://youtrack.jetbrains.com/newissue?project=TBX&clearDraft=true&draftId=25-3110422, and attach the logs (https://www.jetbrains.com/toolbox-app/faq/#collect-logs). We will investigate.

I was on an older version of JetBrains Toolbox (unsure of the actual version) and was having this issue (on Windows 10). I was able to get past it by disabling the proxy in Toolbox App Settings:

1. Click the JetBrains icon in the system tray.
2. Click the settings "gear" icon in the top right corner of the popup dialog.
3. Click "Proxy"
4. Turn the slider to the off position to disable the proxy.

After doing this, I was able to successfully log in the Toolbox App.

version 270 48109. Says to log in then just spins and spins forever. When I click on the trouble link, it gives me a huge code to paste in but there's nowhere in the toolbox app to paste it so I am not sure what good that code really is. 

The old way always worked for me.  Does this mean no toolbox app for me until I get this resolved? i have to download everything one thing at a time and set it them up? 

Linux Mint /  Brave browser. most recent ejverything. 

I'm seeing the same issue with the toolbox where the normal toolbox login doesn't work, and the alternative login (via “troubleshooting”) just shows a spinning ring forever. 

Version string: JetBrains Toolbox 2.8.1.52155, manjaro  (Linux 6.12.41-1-MANJARO), x64

I'm having the same issue.

Fresh Ubuntu install, Fresh Toolbox install.

• normal Log In doesn't work
• alternative login (via troubleshooting) just shows a spinning ring.

JetBrains Toolbox 2.8.1.52155, ubuntu 25.04 (Linux 6.14.0-29-generic), x64

UPDATE: I was finally able to login with the Toolbox. I fully closed the toolbox (through the Quit Toolbar App option in the status indicator), then I restarted the computer. When the computer restarted, and I logged in, the Toolbox App auto-started, and I was able to login then.

Same issue with the toolbox where the normal toolbox login doesn't work. It keeps sending me to authorization screen and will not let me log in. I've tried with different browsers and keep getting the same problem. I need this to work for me please. How do i fix this?