Failed to initialize toolbox jvm application

Hello! Sorry for the inconvenience. Version 1.25 of the Toolbox App was released. Could you please clarify if the problem is still relevant to you?

Ya for now there isn't an error and it is working perfectly fine.

Happy to hear it's not reproducing for you anymore! Feel free to comment on this post or create a new one if it happens again. Thank you.

Hi, since yesterday I have started to encounter this same error when logging in to my computer.
In case it was due to an outdated version, I have updated my Java tools (JRE 1.8.0_351) (JDK 13.0.2), as well as the ToolBox application itself (1.26.3.13353).
Is there anything else I can do to make the app work?

Thank you very much in advance.

Hi Miguel,

Could you be more specific about which version of windows you are using?

Hi, the same problem since today. Windows server 2012 R2, Java 17.0.4.1, Toolbox application 1.26.3.13353

Also faced with such a problem on windows 7,what to do?

Please use the workaround from here https://youtrack.jetbrains.com/issue/TBX-8524/Toolbox-startup-failure-Error-looking-up-function-IsWow64Process2#focus=Comments-27-6559668.0-0

We will issue a release with a fix shortly.

Hi Ivan Kuzmin,

Windows server 2012 R2 Datacenter is my version.

I've tried the workaround that you indicated above and it has worked perfectly for me.

Thank you very much

We have issued bugfix release 1.26.4 containing this fix for all users.  Sorry for the inconvenience.

For me I have the same error: I want to upgrade to the new toolbox 2.0 but I can't because of this stupid error.

Pls. fix!

I'm on Windows 11

Hi Jacob,

Try reinstalling the Toolbox App by downloading the latest version from https://www.jetbrains.com/toolbox-app/ 
Does it help?

Nice, I did it and now there is no way I can open the Toolbox again.

So, I did execute the .exe file and now it's broken.

Sorry for the inconvenience. Could you please try to launch the Toolbox App once through Powershell console? Does it help? `C:\Users\<USER ACCOUNT NAME>\AppData\Local\JetBrains\Toolbox\bin> .\jetbrains-toolbox.exe --graphics-api Software` Where <USER ACCOUNT NAME> is your user name under which you log on to the Window.

No. I can't start the Toolbox anymore.

Please create a new issue in our bug tracker and attach toolbox.log and toolbox-error-* if there are any files. (%localappdata%\JetBrains\Toolbox\logs) Thanks! 

Hi ivan, same issue with me im using windows version 11 installed latest version and shows the same.

moreover the tracker keeps hovering continuously for almost 20 min and i had to shut it down forcefully can you mention how much time does it take to track the issue?

Moinuddink2001 Please create a new issue in our YouTrack. We need to investigate this more deeply. 

Also, please attach logs https://www.jetbrains.com/toolbox-app/faq/#collect-logs