Failed to upgrade Toolbox App to 1.24.129080
Hi Team, could you please advice on the following:
Win 10 Pro, Toolbox App 1.23.11849. I failed to upgrade the app to 1.24.12080. I start the upgrade, in a few moments the toolbox app icon disappears from tray. And that's it. If I start the toolbox from 'start' menu - old version is running.
Any ideas or suggestions how to fix and what to do?
Best regards,
Kostyantyn
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Hello! Sorry for the inconvenience. Version 1.25 of the Toolbox App was released. Could you please clarify if the problem is still relevant to you?
Hi. Yes, the issue is still here with the Toolbox App v1.25.
I failed to upload logs (only jpeg, gif or png is allowed).
Please let me know how can I upload zip file with logs to you.
Meantime, please check some quotes from the log:
# A fatal error has been detected by the Java Runtime Environment:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0000000000000000, pid=3668, tid=13136
siginfo: EXCEPTION_ACCESS_VIOLATION (0xc0000005), data execution prevention violation at address 0x0000000000000000
Could you try running the Toolbox App through the PowerShell console via the --debug flag and attach the full log at issue?
(<SYSTEM DRIVE>:\Users\<USER ACCOUNT NAME>\AppData\Local\JetBrains\Toolbox\bin> .\jetbrains-toolbox.exe --debug)
Thank you. I've attached my logs to the issue.
Please let me know if there's something else I can help you.