JetBrains Toolbox is not working with an error dialog box.

The following dialog box opens when the PC starts up

> [Window Title]
> JetBrains Toolbox Error

> [Content]
> The application has performed an illegal action.
> Contact support at https://toolbox-support.jetbrains.com

> ファイルまたはアセンブリ 'System.Diagnostics.DiagnosticSource, Version=7.0.0.2, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51'、またはその依存関係の 1 つが読み込めませんでした。指定されたファイルが見つかりません。

> [Expanded Information]
> System.IO.FileNotFoundException: ファイルまたはアセンブリ 'System.Diagnostics.DiagnosticSource, Version=7.0.0.2, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51'、またはその依存関係の 1 つが読み込めませんでした。指定されたファイルが見つかりません。
> ファイル名 'System.Diagnostics.DiagnosticSource, Version=7.0.0.2, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51' です。'System.Diagnostics.DiagnosticSource, Version=7.0.0.2, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51'
>    場所 Serilog.Core.Logger.Write(LogEventLevel level, Exception exception, String messageTemplate, Object[] propertyValues)
>    場所 Serilog.Core.Logger.Write(LogEventLevel level, String messageTemplate)
>    場所 Toolbox.Installer.Common.ApplicationBase.LogSystemInfo()
>    場所 Toolbox.Installer.Common.ApplicationBase.InitializeLogging()

> 警告: アセンブリ バインドのログ記録がオフにされています。
> アセンブリ バインドのエラー ログを有効にするには、レジストリ値 [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) を 1 に設定してください。
> 注意: アセンブリ バインドのエラー ログに関連するパフォーマンス ペナルティがあります。
> この機能をオフにするには、レジストリ値 [HKLM\Software\Microsoft\Fusion!EnableLog] を削除します。


> [^] Show Exception StackTrace  [閉じる(C)]

> [Footer]
> Press Ctrl+C to copy dialog text to the clipboard.

JetBrains Toolbox is resident in the system tray, but cannot be opened.
(The same dialog box appears when I try to open it.)
It was possible to close it.

I tried to uninstall JetBrains Toolbox, but when I uninstalled the application or simply started the installer, the same dialog box appeared and I could not continue.
I tried to uninstall the application with the PC in “Safe Mode”, but the same dialog box appeared and I could not continue.

How can I get JetBrains Toolbox back to normal?

The operating environment is as follows
Windows11 Pro 23H2 Japanese
AMD Ryzen 7 6800H / 64GB RAM
I have Microsoft Office 365 and VisualStudio 2019 and 2022 installed.
And some games and so on.

Any advice would be appreciated.
Thank you very much.
 

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2 comments

Hello Satoshi. Sorry for the delayed response. Could you please tell me what version of Windows you are running?
https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808
 
Our bug tracker already has the issue open: TBX-12561. You can add to it.
 

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Hello Satoshi 
We have worked to fix this issue but cannot reproduce it to ensure that the solution works.
Could you please try downloading and installing this build: https://download.jetbrains.com/toolbox/jetbrains-toolbox-2.5.3.38110.exe?
Does it work for you?

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