How to uninstall Toolbox App?

This is ridiculous instructions... the toolbox should just be uninstallable from Program and Features / Add / Remove programs however when you try it just errors out and asks if you want to remove it from the list. That's stupid, and that is after uninstall all the apps installed by it.  Also, you have no way to uninstall your ETW Collector service. Everything has to be manually removed via files system and registry, this is the worse product installer ever, it can install and uninstall all your products except for itself and its logging service. 

I am so glad VS 2017 has all the features I used in R# especially when combined with the free Roslynator 2017 extension. This is the first and last time I will be uninstalling it after almost 8 years and you make it so painful why would someone think of coming back.

It's now been over 6 months since this issue was reported (missing Uninstall.exe) and it still isn't resolved.

I don't know whether to laugh or shake my head in disappointment.

This isn't all,

Manual uninstall checklist:

1.  Folders (install location in Program Files (x86), JetBrains Toolbox also leaves clutter in the AppData folder in your User Profile.  Find the folders, remove them.

2.  Use the Find Next feature in Regedit to remove key folders containing 'JetBrains' after manually uninstalling.  (Removes it from startup, File type association, and tray)

3.  Remove the Start Menu entries.

4.  Remove the JetBrains Toolbox shortcut from the Startup/Startup Items folder.

5.  Run sfc /scannow to fix up the broken Programs and Features control panel shortcuts and windows component dereferencing to JetBrains.  In some cases I've also had to run dsim /Online /Cleanup-Image /RestoreHealth to resolve additional registry issues after the manual removal.

6. Run the VS2017 "Repair" feature from the dropdown arrow in the Visual Studio Installer to take care of the cleanup on ReSharper.  It will validate that the plugins no longer exist, and remove them from your configs.

7.  After all these steps, grab a fresh copy of Toolbox and start again.  I had to do this to resolve an AccessViolationException crash that prevented me from updating or running anything lately.

When I attempt to uninstall from Windows 10 I see an error: Windows cannot find 'C:\Users\-----\AppData\Local\JetBrains\Toolbox\bin\Uninstall.exe'

I had a look and that file is indeed not present.

Don't be so sure about it being a minority. Probably most people just give up when the program refuses to install.

I am on Windows and decided to take a look to see what ToolBox would do. I got it uninstalled finally.

Removed all Jetbrains software I had installed with ToolBox using ToolBox. Then I uninstalled ToolBox using the Windows Apps & Features (which only seemed to delete the uninstall.exe file and removed ToolBox from being registered as an installed program. Then I had to reboot so I could delete the Jetbrains folders from my AppData. Then I used RegEdit to try to clean up the Jetbrains junk left in the registry. Lost a lot of time on this piece of junk.

This thread was started in January? At the least, Jetbrains should have a obvious warning on the ToolBox download page that the software has a bug and will not uninstall itself.

By the way, in Windows software installed by ToolBox does not show up under Windows Apps & Features and you can only uninstall by going back into the ToolBox software.

What is the "standard uninstall procedure for MacOS"?

The toolbox does now show up. Why? I have no idea. When I tried to move it to the trash, the OS said it could't because the app was running. I rebooted the Mac, tried again, got the same result.

Mac OSX: Deleted Toolbox from /Applications

Now when I try to update IntelliJ IDEA it says: "Unable to check for IntelliJ IDEA updates as they are managed by Toolbox."

So I guess to completelly uninstall Toolbox from OSX you have to execute some more steps.

What are those steps?

Thanks

This is unacceptable. I will not pay for software that can't be easily uninstalled. This is bordering on being a virus. I am not going to be a JetBrains customer any longer.

I have the same issue Hugh and Gregln.

Where does the Toolbox saves its own settings? I want to completely remove Toolbox and if I reinstall then I would expect it to start afresh. If I remove the above folders will it also wipe Toolbox's settings and account login.

On Windows 10 Toolbox 1.10 cannot

• change settings to not "run at login", because "apply changes" in settings dialog is ignoring this.
• update PhpStorm within the Toolbox, but I have to uninstall PhpStorm manually
• uninstall Toolbox, because it does not make any sense to PhpStorm-Users

I like PhpStorm, but Toolbox is crappy, sorry to say this.

Regards, Ralf

You said:

I'm also in a position where Toolbox is making FAR more work for me than it is supposed to save. I'm on a Windows 10 Pro x64 machine, running the latest versions of everything, and I do admit that the initial upgrades of the three software packages I use (Pycharm, Pycharm Edu, and DataGrip) went smoothly after I installed ToolBox. But now it is trying to update DataGrip to 2018.2.3 and has been for more than 6 hours. I cannot cancel it -- that Cancel button does NOTHING -- I cannot uninstall DataGrip -- it says it is still running. This is a nightmare.

And apparently after I uninstall the Toolbox, I have to reinstall all my software again.

I'm sure there's only a minority of us with problems, but the fact remains that there are some serious bugs in the Toolbox.

You said:

It's been a month since my last comment on this, and the issue is still not resolved.

In the last month, I've completely migrated away from all JetBrains products, due solely to the level of incompetence displayed in being unable to put together a functional uninstaller.

Shame on you, JetBrains, for letting the quality of your software slip as far as you have over the past few years.

I installed a new version of Toolbox on Linux. The old one is still there, now I have both. Now to uninstall the old one, do I have to uninstall PhpStorm first? Then reinstall and re-setup? And that same procedure each time there is a new version of Toolbox?

Apparently this is an old issue and when following a link to the bug fix, it says closed. However, when I try to uninstall the Toolbox from Windows 10, I still get the error that Uninstall.exe can't be found.

Looking for C:\Users\<my_username>\AppData\Local\JetBrains\Toolbox\bin\Uninstall.exe I can see the file is indeed not present. Did the issue return?

So i have just realised that i am using 9 month old PHPStorm release because i have had toolbox on my pc in past and it broke PHPStorm's "check for update function" which made it so that i did not get notified of newer version (which needs to be downloaded manually) and that made me file an irrelevant bug report because the bug was fixed for months already.

Really broken toolbox uninstaller is a blocker. Such elementary thing as uninstalling must be working otherwise it is just a virus.

This article obviously needs manual uninstallation (system cleaning) steps for Windows and Mac. Really shouldn't have to be pointed out by the customers.

Thanks

This application has strange properties:
1. Silently adds itself to autoloading
2. There is no simply way to unload it from memory
3. You have to use google to find path to uninstall it
Is this malware or trojan?

For anyone searching how to disable updates managed by toolbox (mentioned in the steps above) and be again managed by IDE itself, the parameter seems to have changed, so in `Edit Custom VM Options` remove line:

-Dide.managed.by.toolbox=/path

Please consider building .rpm and .deb packages for Fedora/Ubuntu users and have updates be done via the users package manager. I would much prefer to have jetbrains-toolbox managed via dnf than having to manually reinstall every time the toolbox app decides it no longer wants to use my network connection to get updates.

@Ralf Longwitz, Could you please clarify how you installed the Toolbox app? 

It is installed in a fixed path where the new version should have replaced the old one. There is no requirement to reinstall the IDE. 

Thanks, I had a bug with my toolbox and had to reinstall it but I didn't find any tutorial

Ivan Kuzmin I don't know exactly. It's Linux on a Chromebook. I don't understand Linux, so I just google the commands, and I think I used what I found on your site. The new version installed in its own directory, the old version is still there. I found instructions on how to install Toolbox, but none on how to uninstall the old one. There are general instructions to be found, of course, about “remove”, “purge”, “autoremove”. But will this affect the new version? Dependencies? 

And then, I'm still not sure why I need Toolbox at all. Why can't I just click update somewhere in PhpStorm, the way almost every other program does it?

@David, could you please specify what the problem is with missing Uninstall.exe? In Toolbox App, it exists and works. 

“It's now been over 6 months since this issue was reported (missing Uninstall.exe) and it still isn't resolved.”

That comment from 2021 didn't age well.

Three years later the only way to uninstall the toolbox is to delete the folder and crosss fingers.

This procedure does not recover update functionality on MacOS. I'm running Catalina and I made the mistake of installing Toolbox. I uninstalled it according the the procedure described above, but IntelliJ still won't let me manually check for update because they are managed by toolbox. I've had a paid Ultimate license for 4 years and this is not acceptable.

It`s no use